You’re Wearing the Best Hearing Aids
EW is a 70-year-old first time hearing aid user who is dissatisfied with the hearing aids he recently purchased at another facility. Unfortunately, that facility refused to provide any reprogramming or modifications once the hearing aids were dispensed, and he arrived at another clinic for follow-up care.
EW recently purchased his first set of hearing aids from another facility and was assured that he received the most “advanced and sophisticated technology” available. Unfortunately, EW reports significant dissatisfaction with the hearing aids. In addition, EW was unable to return to the other facility within the trial period because his wife was in the hospital for 2 months. When EW stated to the clinician at the other facility that he could not hear well when wearing the hearing aids, not only did the clinician refuse to make modifications, but EW was told, “these are the